Refund policy
Last updated: July 2026
At Sip & Wag, we want you to be confident in your purchase. This Refund Policy outlines when refunds, replacements, or returns may be available and explains your rights under Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to meet acceptable quality standards and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.
Change of Mind
We do not offer refunds, returns, or exchanges for change of mind purchases, including where:
- You ordered the wrong product.
- Your pet does not like the taste of the product.
- You no longer require the product.
- You purchased the product in error.
- You found the product elsewhere at a different price.
Please choose carefully before completing your purchase.
Opened Products
For safety, hygiene, and quality assurance reasons, we cannot accept returns of opened or used products unless the product is faulty, damaged, incorrectly supplied, or a remedy is otherwise required under Australian Consumer Law.
Damaged, Faulty, or Incorrect Orders
If your order arrives damaged, faulty, defective, or you receive the wrong item, please contact us within 14 days of receiving your order.
To help us assess your request, please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging where applicable.
Once reviewed, we may offer a replacement, refund, store credit, or another appropriate remedy in accordance with Australian Consumer Law.
Return Authorisation
Please do not return any products without contacting us first.
If a return is approved, we will provide instructions for returning the product.
Items returned without prior approval may not be accepted.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Please allow up to 10 business days for your financial institution to process and display the refund after it has been issued.
Shipping Costs
Original shipping costs are generally non-refundable unless required under Australian Consumer Law or where the return is due to our error.
Where a product is confirmed to be faulty, damaged, or incorrectly supplied, reasonable return shipping costs may be reimbursed or covered by Sip & Wag.
Contact Us
If you have any questions about this Refund Policy or believe there is an issue with your order, please contact us via the contact details provided on our website:
We will do our best to respond promptly and work with you to resolve any concerns.